Service Types

Whether you’re a prospective employer, a background checking firm, a bank, a mortgage provider, an estate agent or any other organisation, our service is the right one for you.

 You can check the income or employment history of any employee whose information we hold. The number of employees we hold information about is growing all the time, which makes our service the best solution for you.

We offer three main types of references – basic, detailed and regulated. You need to know the employee’s identity number and the employer's name to get a reference.

1. Basic reference

This reference includes the employee's name, dates of their employment and the position they held. Some employers may provide additional information depending on their policy. To get this reference, you need the employee's identity number and the name of their employer. The main purpose of this reference is to verify the employment. You need to obtain the employee’s authorisation before accessing this information and we may ask for a proof of this authorisation.

2. Detailed reference

This reference may include the employee's name, job title, dates of employment, employment status (for example, part-time, full-time, temporary and so on), payroll details, their reasons for leaving, any disciplinary action against them and any HR-related information the employer is willing to share with third party organisations. You can only get the results of these detailed references by quoting a consent code provided to you by the employee.

3. Regulated reference

An example of a regulated reference is the one the UK’s Financial Services Authority requires regulated firms to issue for those ‘Approved Persons’ who worked for them. Because regulated references such as the FSA references must be up to date, employers are required to conduct a fresh investigation before issuing them. Unfortunately this means that results cannot be provided instantaneously as with our basic and detailed references. Instead, your request for a regulated reference will be logged on the employer's account. Once the employer has completed their investigation and issued the reference, WorkPass will alert you via email and the reference will be available for you to collect for the next 5 days.

Missing Reference Search

Occasionally verifiers are not able to find the details of an individual on WorkPass. Mostly, this is due to the fact that the individual in question might have worked for the employer as a contractor or through a temporary employment agency. As most employers do not keep a record of such individuals on their HR system, they are unable to provide a reference for them. Should you still want the employer to double check their records and come back with a definitive answer, the "Missing Reference Search" option is the one to choose. You will be asked to supply as much information as you have on the individual to aid the employer with their search. Once the employer has undertaken the manual search, WorkPass will alert you by email and the reference will be available for you to collect for the next 5 days.

Consent Code

Employees can create consent codes from their own secure online account and use them to allow other people or organisations to look at their personal files that we hold. This is the best way to make sure that the employees themselves have given permission for their information to be revealed.